Please take some time to answer the following questions.

Question: 1. Can you describe your experience with Windows, Microsoft Office, and software installation/activation, including examples of problems you have solved?

Question: 2. How do you typically handle a frustrated customer who is having trouble with installation, activation, or a license key?

Question: 3. What experience do you have with operational or administrative tasks such as updating product lists, working on marketplaces, or tracking unpaid invoices?

Question: 4. How would you describe your Excel skills? What functions, reports, or tasks have you worked with in previous positions?

Question: 5. This position requires communication in German and English, sometimes with dissatisfied customers over the phone. How confident are you in this regard, and can you provide a relevant example?