About Us

Keys.Express is an internationally successful e-commerce platform for software and product keys with customers in over 120 countries. We stand for fast processes, legal and genuine products, and support that is friendly, competent, and solution-oriented. 

As a growing company with high quality standards, we value team spirit, reliability, and a genuine commitment to our customers. Our success is based not only on strong products, but above all on people who take service seriously.

That’s why we need you.

Your Responsibilities

• Technical customer support
• Responding to support requests (email, tickets, phone)
• Assisting customers with software installation and activation
• Diagnosing issues related to software keys
• Remote access for troubleshooting, if necessary

Operational Management

• Adding and updating products in our list
• Operational management on existing marketplaces
• Reminders to customers regarding outstanding invoices

Additional tasks

• Reviewing translations of German business and media content
• Contacting customers who have left negative reviews by phone to resolve their issues
• Contributing to the improvement of our internal processes

Your Profile

• At least one year of professional experience in IT, software, or technical customer support
• Proficiency in Windows and Microsoft Office
• Experience with software installation and activation
• Confident handling of technical support requests and their solution-oriented processing
• Very good computer skills
• Ability to solve technical problems in a structured and reliable manner
• Clear, friendly, and professional communication with customers
• Organizational skills, attention to detail, and the ability to work independently
• Advanced Excel skills
• Native German speaker
• Advanced written and spoken English skills
• French or other languages are a plus

What we offer:

As an internationally active, fast-growing company, we offer freelancers a modern, flexible, and forward-thinking work environment. Our goal is to give talented and motivated people worldwide the opportunity to contribute their skills and advance their careers—regardless of location.

Flexible remote work

• You work entirely location-independent and can choose your workplace freely.
• Flexible working hours allow you to optimally balance projects with your daily life.
• We focus on results rather than rigid structures.

Professional Collaboration on Equal Terms

• We foster an open, respectful, and international corporate culture.
• Clear communication, transparent processes, and quick decision-making facilitate daily collaboration.
• You’ll become part of a global team that values innovation and initiative.

Growth-oriented environment

• We offer long-term collaboration with the opportunity to continuously expand your role.
• You’ll work on diverse projects in a dynamic market environment.
• Regular feedback and opportunities for professional development support your personal growth.

Modern tools & efficient work processes

• We provide you with modern digital tools that make your work easier.
• Clear project structures and defined workflows ensure smooth operations.
• You’ll benefit from a team that actively embraces technological innovation.

Work-Life Balance & Autonomy

• No unnecessary meetings, no bureaucracy—focus on what matters.
• We respect your time and promote a healthy balance between work and personal life.